Returns

Berryflash Return & Refund Policy - 110% guarantee

At Berryflash, your satisfaction is 110% guaranteed. If you're ever dissatisfied with your digital prints or merchandise for any reason, we will provide you with a full replacement or a full refund, plus 10% off your next order. Please contact us to arrange a refund or replacement following the instructions below. We ask that you return the unsatisfactory items using a Berryflash postage-paid mailer or the postage-paid label we provide.

If you request a refund, it will be credited to the credit card currently listed in your Berryflash account. If you request a replacement, we'll arrange for you to reorder the original items at no charge. We cannot re-submit or re-create orders. In the case of a replacement or a refund, we will also notify you with instructions on how to use your additional 10% discount towards a future order.

Fill out the Customer Support form to request a refund or replacement for:

• Prints from film you sent in
• Prints of photos in your Berryflash account
• Photo cards
• Berryflash Photo CDs
• Photo gifts (e.g. mousepad, mug, notepad)
• Photo books
• Calendars
• High-resolution photos you downloaded
• Gift prints

For returns or refunds for products purchased through Berryflash and picked up at a retail location, please inquire at the store where you picked up your order.

Returns for Retail Pick-up Orders

To return, exchange, or replace a Berryflash order that you paid for and picked up at a retail location, please visit the store where you picked up your order. Be sure to bring the product you ordered, receipt, and order confirmation page with you.

Berryflash Orders Picked Up at Retail Locations

As all retail pick-up orders are paid for in-store, we cannot directly refund or exchange your order online. For returns or refunds for products purchased through Berryflash and picked up at a retail location, please inquire at the store where you picked up your order.